by Hortencia Heverly on
Terrible customer service! This place is uber trendy bordering obnoxious. Wouldn't recommend it for those who like to eat breakfast without hearing constant throbbing basslines. We were scooted out of the restaurant before the people who arrived long before us! Our bill was split but my friend was charged the full price. We could have easily called them and have this fixed right? After numerous calls, no one picks up the phone and their voicemail is full. And so begins this absolutely ridic fiasco. We made our way to Lime where the waitress gave us (a phony?) phone number and said it was the manager's number. She said he will be able to take calls anytime - which was funny because moments later he flat out yelled at me through the phone. From the tone of his voice, it seemed like it wasn't a good time and that he wasn't even the manager (phone number was dialed correctly and his name matched the name given). He made it clear that he was not at all affiliated to Lime and his number was given out as a prank. So was the number fake? Was he lying? Questions that I shouldn't even be asking myself because all we wanted was OUR MONEY BACK. It was an absolutely frustrating and confusing process that we had to go through all because the customer service was so unorganized. All that was needed was a simple transaction but the disorganization that embodies this restaurant made it quite near impossible.
by Shelba Lorenc on
pros: - rooftop sky terrace view - stiff martinis, pretty awesome gimlet - spatchcocked zaatar rocky jr chicken - dolmas were delicious cons: - overpriced - cash only upstairs - inexcusably slooowww service - GTLers (gym tan launderers) and men wearing flip flops with intentionally tattered jeans too bad-- the food was pretty good, but overall i've experienced better, especially for the price. the sky terrace is a notable experience, though. go for drinking on a classic sunny sf day with your nearest and dearest.
by AJ D. on
The Mexican martinis are tasty and will kick your booty. The top shelf variety are on special on Tuesday evenings - which just so happened to be the evening we went. The queso is the best I've ever had. They put guac in it (ooooh so yummy) and you can order it with fajita chicken or beef also. The chicken was good, but I'm a bit more of a purist. Just chese and guac is A-OK with me. Plates are large here. I had the flautas - they are large, just lightly fried and crispy, served with chunky guac, sour cream, queso, choice of beans and a refreshing lettuce tomato salad. The salsas on the table are spicy (as salsas should be!)... and the service is typically good. We had a newbie server, but he was cool, tried really hard and all the orders were spot on.