by Faye G. on
If I could give Aziz Ansari 5 stars, I would! But sadly, this review is for The Improv and not his stellar show. I already knew the night was off to a bad start when our show was supposed to begin at 10pm, but were let in around 10:20pm. The place was so cramped that we all had to share these teeny tiny tables. It was a bit awkward that my boyfriend & I had to squeeze in with another couple and another guy. I think what really pissed me off about the experience was the service which stemmed from their stupid 2 item minimum per person rule. Our order was taken long after the other tables surrounding us--my boyfriend & I ordered 2 sodas, mozzarella sticks & cheesecake. Our sodas came 30 min later during the opening act and lo & behold, the syrup was gone so it was just a carbonated mess! We couldn't even complain to our server because 1) we didn't want to distract from the show to have her replace them so we just dealt with it and 2) another server dropped off the mozzarella sticks and we didn't see our server until another 30 minutes later. The only reason she came back was to inform us that the cheesecake had run out for the night and to order something else off the menu. We decided to get the banana fosters dessert and tried to enjoy the rest of the show. And so we waited...and waited and waited. Literally, 10 minutes before the show is over, we spot our server handing out checks to the other tables and then she finally comes over and says to my boyfriend, "So what else are you going to order?" Confused, he says "We ordered the banana fosters bites from you already" to which she responds "Oh no...that will take too long to make! Why don't you just order the cheesecake or chocolate cake". WHAT THE HELL?! You told us earlier that there WASN'T any cheesecake left! And then we DID order the bananas fosters from you 45 minutes earlier!!!!! If you didn't eff up our order in the first place, there would have been no problem with them "taking too long" to make!!! Ugh, we were beyond frustrated and annoyed so we just got a Fiji water instead. To add insult to our experience, we received our check for our meal: Mozzarella sticks: 9 bucks, Fiji water: 5 bucks, 2 sodas: 4.50 each PLUS an 18% gratuity? You have got to be shitting me...Our check came out to over 30 bucks and for what? Horrible service and items we were forced to purchase because of their rule. I just hated how the service really took away from what could have been a great experience here. It felt like I couldn't fully enjoy the stand-up show because of the distractions. OH! And did I mention that we could hear the waitstaff from the server station? LOUD & CLEAR! They were speaking & even yelling pretty loud during the show! Just another distraction for us to deal with. If you want to experience some great comedy with distracting/awful service & an overpriced menu that you MUST order off of, then The Improv is the perfect place for you.
by Sarba A. on
I can't say enough great things about this place. My husband brought me here for a surprise on a random Monday night once, and we caught the "open mic night" type of event they have there. There was no cover to get in, but there was a $20 food/drink minimum. We ended up splitting one order of the prix-fixe menu, selecting the shrimp and grits, the scallops, and the fruit tart. (All of these appear on the regular menu too.) OMG. Scallops. Amazing. The shrimp was incredibly flavorful as well. Probably the best meal we'd had together in a long time - and generous enough portions that we were able to comfortably split everything. Beyond all that, however -- the atmosphere at Smoke is just wonderful. It's small, dark, and cozy: perfect for a jazz lounge. The music, even on the open mic night, was great. The only potential drawback was that it was difficult to talk or hear each other during the loud swells in the music, even seated in the back, but if you're enjoying the music you probably wouldn't mind too much.
by Golda Hauan on
I will not, REPEAT not.....take my clients to this night club EVER again. I consistently get total attitude from the goons working the door when I bring THEM business. I bring Limo loads full of people almost EVERY weekend to SF , and when they say they want to come here, I flat out refuse to take them here, and if they insist.......they always ask me why they did not listen to me in the first place........go figure.