by David C. on
I'm a slut for pseudo-celebs, "nice" comfort food, and places with fast turnaround / crazy popular. I loved FLIP Burger. Average: we ordered two sides. Fries? Mac and Cheese? Boring. Whatever. (Way) Above Average: the burgers itself. I had a veal-variation burger which was great. Everything about it: the bread, the garnishes, the balance of the entire thing. How nice it looked in a picture. But the churrasco burger that both my friends got looked 2x better. I want to go back to ATL just to go FLIP again. Out of this world: nitrogen milkshakes. I had the Krispy Kreme flavored one. Which basically tasted like donut ice cream milkshake - I can't really explain how good it was. I normally hate milkshakes and was originally not going to get one. Now, I just regret not getting another to-go also. I'll be going to ATL just for FLIP in the near future.
by Nelson Natwick on
So - I ate dinner here with 2 friends a couple of nights ago. We have many complaints. I'd love to do a minute-by-minute replay of the horrible customer service, but I'm going to try to boil it down for you. * We were seated at a table and handed menus by a waiter. We waited more than 10 minutes for the waiter to return before giving up and ordering at the bar. * The owner insisted I pay for my food up front, instead of after dinner. I agreed, and it only complicated our evening. * Upon paying for my order, I - the customer - made an error by picking up the order ticket sitting in front of me on the bar, which I thought was a receipt. It's not a receipt, it's the ticket that the kitchen needs to make my order. OK - I gladly accept responsibility for this. * We waited 50 minutes for our food to start coming out (it took another 35 minutes on top of that until our last dish arrived). I asked the owner once and the wait staff twice if our food was still coming out. Each of them said yes. Any of these times would have been a great opportunity for them to notice that the kitchen didn't have our ticket. * After the 3rd request, a waiter brought us some food that we did not order. The owner came out and said "we didn't know what you wanted, since you stole the ticket, so we brought you this." The owner proceeded to place the blame entirely on me - "It his his fault! He took the ticket." Like I said - I, personally, love to accept blame. It's because I wasn't hugged enough as a child. But the owner could have taken responsibility for our having waited almost an hour. We were like "For real? Can you at least apologize for the delay?" Instead she blamed me some more. We consented to take the veggie plate, if she would bring us out the chicken & beef plates we had also paid for. * 15 minutes later, WELL after we had decimated our veggie plate, the owner brought out a bowl of beef and spooned it onto our used injera. Not even a fresh plate! On this visit the owner said to my friend "I bet you're pretty mad at me. I should be mad at you!" Umm, hello? Kind of a rude thing to say to a customer. Not only that, but she made a big deal about us wanting ALL of the beef she brought out to the table in a small wooden bowl. It was a dish we had paid $10 for - yes, we wanted her to give us more than two spoonfuls. * 15 minutes later we're still waiting for the chicken plate and we are SO ready to get the hell out of there. We have obviously been forgotten again. I go remind the owner, who is busily tending bar, that she never brought us our chicken plate. 5 minutes after that she sent out a waiter with an obviously quite small portion of chicken. Whew. I maybe went on for longer than I meant to with that. She really got under my skin. The finale came when I approached her, almost 2 hours after placing our order, to ask for a refund and complain that she had been very rude to us and that our food took over 90 minutes to arrive. She said, and I quote "boo hoo - you have a full belly and now you want your money back." I'm almost 30 years old, and this is the first time in my life I've EVER complained about service to the owner of a restaurant. And she completely blew me off. (Seriously - last month I ate dinner at Squat & Gobble and they served me a chicken sandwich on clearly moldy bread. Little black mold spots spread all over the bread. And I ate it! I'm usually happy to put up with a lot of bullshit rather than complain.) In short, she was a bitch - she was consistently & repeatedly rude to us. Even though I gladly accept partial responsibility for taking the ticket, she wouldn't accept a shred of responsibility for our comfort and enjoyment in her establishment. Please trust me when I say that we are nice, clean, gentle yuppies. We did not stir any shit up or cause her any reason to get so pissy. The worst part is, I will go back. Almost certainly. Not for the food - Axum is better ethiopian food 4 blocks away. I'll be back because there's a quite nice monthly local rock music showcase in the back room. But I will not order the food again - it's a bar, first and foremost. I take comfort in my suspicion that the owner will never remember my face, since she forgot we existed at least 2-3 times during our 2 hour dinner.
by Donna R. on
Meh. That's all i can say, really. The sandwiches are quick, and that's great, but it seems like you are eating so much bread and not much meat. Makes you want to ask "Where's the Beef/Turkey/Pork/scary processed meat product?" Also, the roll was too hard and seemed to scrape the skin off the roof of my mouth. The ingredients were fresh and what little meat i could taste, it was good. I gave this two stars simply because the staff was extremely friendly here. Very nice, all said hello - none of that stoner "dude, do i have to make you a sandwich? I was taking hits from my bong in the back" attitude that Thundercloud has. That was a welcome change, but i will be going back to the ol' TC for my sammich eating. Sorry.