by Jennifer on Ordered the Tuscan Strip Steak MED WELL ($15.95). Comes with salad, veggie and choice of potato. I chose french fries. From the time we ordered until we received our food was approx 45 min. There was about 5 tables occupied, including us. When I received my order, I had about 8 fries on my plate and my steak was WAY overcooked. It was dry and tough to chew. I only ate two bites. I ate my 8 fries and when the waitress returned I told her what was wrong. Told her I didn't want to wait for another steak or anything else because by the time I got it, my mom and sister would be done. She said she put Med Well on the ticket. So she takes it back to the cook and comes back to tell me that I will be charged only for the salad & fries ($5.20). I was dumbfounded! She told me the cook was in charge of making the call about what I would be charged for. So the same person who completely overcooked my steak gets to decide if my entire meal will be taken off or if I will have to pay something. I made it a point to remind her that I had 8 measly fries on my plate which I pointed out as soon as I got my meal. She said that there's nothing more they can do, it was the cook's call. Gee, do you think he's upset that I thought his steak was bad? It's a STEAKHOUSE for goodness sake! How do you not know how to properly cook a MED WELL steak???? Will NEVER EVER eat there again. The food is definitely nothing special. Just mediocre at best.
